Privacy Policy

Some of a Kind ("Some of a Kind," "we," "us," "our") respects your privacy and is committed to ensuring your personal data is well protected. We want you to be fully informed about how and why we collect and use your personal data.

If you have any questions about how we protect your privacy, please contact us at hello@someofakind.co.uk. You may also write to us at: Some of a Kind, 12 New Road, Romsey, SO51 7LN.

Please make sure to read this privacy policy along with any other privacy notices, policies, or fair processing notices we provide on specific occasions when collecting or processing your personal data, so you understand fully how and why we use your information. This policy is intended to supplement, not replace, any other notices or policies.

Some of a Kind is the controller responsible for your personal data.

If you need to escalate an issue, you have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO), the UK authority for data protection matters (www.ico.org.uk).

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How Your Details Are Used

We may use your information in various ways, depending on the type of details we hold. Below, we’ve outlined how your information is used, along with the lawful basis for each type of processing:

Your Name & Contact Details:

To process and deliver your order (performance of contract).
To send order updates, refund notifications, and dispatch emails (performance of contract).
For email newsletters (legitimate interest).
To deliver targeted online advertising (legitimate interest).
To send you surveys or request reviews (legitimate interest).

Your Payment Details:
We do not store payment details. All payments are processed through secure payment providers using encryption.

To process payments through our payment provider and handle refunds (performance of contract).
To prevent fraudulent transactions (legitimate interest).

Your Contact Record:

To maintain the quality of our customer service (performance of contract & legitimate interest).

Order History:

To manage returns and customer queries (performance of contract).
To send you surveys or request reviews (legitimate interest).

Your Use of Some of a Kind:
This includes information that doesn’t specifically identify you, like device and usage details, IP address, operating system, location, and other technical data.

To monitor how visitors use our website (legitimate interest).
To ensure our site remains secure (legal compliance).

Please note, while you’re not obliged to provide us with personal information, not doing so may limit your ability to purchase our products or fully use our website.

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Marketing Communications

If you agree to receive them, we’ll send messages to keep you up-to-date on our latest products and content. We’ll reach out via email.

How to Stop Receiving Marketing Messages
You have the right to opt-out of receiving marketing messages at any time. Simply click the unsubscribe link found at the bottom of every email.

Opting out of marketing communications won’t affect other types of messages required for us to provide our services, such as updates about your orders and other essential interactions.

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Web Advertising

We use online advertising to keep you and other visitors informed about our brand and new products. This involves displaying ads to you while browsing search engines, websites, or apps.

We use a range of technologies like beacons, pixels, ad tags, cookies, and mobile identifiers, as well as advertising services offered by certain sites and social media platforms. For more details, please refer to our Cookie Policy.

Our adverts are tailored to you based on information collected while you’re using our site or interacting with our ads online.

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Security and Storage of Your Details

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, accessed without authorisation, used, altered, or disclosed. We also restrict access to your data to employees, agents, contractors, and other third parties who have a legitimate business need. They will only process your personal data under our instructions and are bound by confidentiality obligations.

If required by law, we will notify you and any applicable regulator of any breach.

Your details are stored for as long as needed to provide our services effectively. Some information may be retained to comply with legal obligations, prevent fraud, enforce our terms, and handle disputes. This means we may keep some details even after our relationship has ended. We ensure that we do not keep your data longer than necessary, taking into account the nature, sensitivity, and purposes of processing, as well as the risks involved and any legal requirements.

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Your Rights

If you are a resident of the United Kingdom or European Economic Area (EEA), you have certain rights regarding your personal data. If you want to know what information we hold or wish to have it removed, please get in touch.

In specific circumstances, you have the following rights:

The right to access, update, or delete the information we hold.
The right of rectification.
The right to object.
The right of restriction.
The right to data portability.
The right to withdraw consent.

You also have the right to contact your data protection regulator, such as the Information Commissioner’s Office (www.ico.org.uk) in the UK or the European Data Protection Supervisor (https://edps.europa.eu) in Europe.

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Changes to Our Privacy Policy

To maintain transparency about how we process your data, we may occasionally update this privacy policy. If we make significant changes, we will notify you directly or make it clear on our website, so you have the opportunity to review the updates and decide whether you wish to continue using our services.

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Consent

By using our website, you consent to our Privacy Policy and agree to our Terms and Conditions.

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